Terms & Conditions
Into Shape Agility Ltd
Last updated: 31 October 2026
Welcome to Into Shape Agility.
These Terms & Conditions explain the rules for using our website, purchasing memberships and courses, accessing training content, and participating in our services.
By purchasing a membership or using our services, you agree to the applicable terms. Nothing in these terms affects your statutory consumer rights.
1. About Us
Into Shape Agility is operated by Into Shape Agility Ltd, providing online dog agility training, instructional videos, educational resources, membership services and specialist coaching.
Business name: Into Shape Agility Ltd
Website: https://www.intoshapeagility.com
Email: intoshapeagility@gmail.com
Registered company number
Registered office
2. Eligibility and Accounts
You must be at least 18 years old to purchase a membership or create an account.
You agree to provide accurate information and keep your account details up to date.
You are responsible for keeping your login information secure.
Individual memberships are for the named account holder only. Login details must not be shared with other people.
Authorised members of our multi-person membership plans may access the platform through their own designated accounts, subject to the number of users permitted under their purchased plan.
3. Membership Plans
Into Shape Agility offers Standard Membership, Premium Membership and multi-person membership plans.
The features, prices and access rights of each plan are described on the relevant membership page.
Standard Membership includes access to our training video library, eligible downloadable resources and the standard feedback opportunities described in the membership package.
Premium Membership includes additional personalised coaching services, subject to availability and the conditions of the purchased plan.
Additional courses, camps and training events may require separate purchases.
4. Membership Prices and Payments
Membership prices, billing frequency, applicable VAT and minimum commitment periods are displayed during the purchasing process.
Subscription payments are collected automatically using the payment method authorised at checkout.
Payments are processed through providers such as Stripe and PayPal.
We do not store full payment card details.
By purchasing a recurring membership, you authorise the scheduled payments described at checkout until your subscription ends in accordance with the applicable terms.
5. Seven-Day Trial Membership
Where offered, new customers may join Into Shape Agility through our introductory £1 seven-day trial.
The trial begins when the membership is purchased and provides access to the training content and benefits included in the trial offer.
Customers may cancel their trial at any time during the seven-day trial period without entering the subsequent six-month paid membership commitment.
If the customer cancels within the seven-day trial period, their subscription will not automatically continue into the six-month minimum commitment.
If the customer does not cancel before the end of the trial, their membership will automatically convert into a paid Standard Membership at the monthly rate disclosed during checkout.
The six-month minimum membership commitment begins only when the seven-day trial finishes.
The customer will then be responsible for six monthly membership payments, subject to any applicable statutory cancellation or refund rights.
The £1 trial payment and any applicable refund will be handled in accordance with the offer terms and statutory consumer rights.
6. Minimum Membership Commitment
Our Standard Membership requires a minimum commitment of six monthly subscription payments following any introductory trial period.
Customers who purchase Standard Membership without a trial enter their minimum commitment from the start of their paid membership, unless stated otherwise during checkout.
Where a promotional discount applies to the first month or months, those payments count towards the six-month minimum period unless the offer expressly states otherwise.
For example, a customer who joins through a promotional offer providing discounted payments for the first two months will make those two payments followed by four further monthly payments to complete their six-month minimum commitment.
Once the sixth monthly membership payment has been successfully collected, members may cancel their subscription at any time.
After the six-month minimum period, the membership automatically continues on a rolling monthly basis until cancelled.
The minimum period and any remaining contractual payments remain subject to the customer’s applicable statutory rights.
7. Cancelling Your Membership
Members can cancel their rolling monthly subscription after their sixth monthly membership payment has been successfully collected.
Cancellation can normally be completed through:
My Account → Memberships
Alternatively, members may email:
Once cancellation has been processed, no further recurring membership payments will be taken after the effective cancellation date.
Membership access will ordinarily remain available until the end of the period already paid for.
Members who wish to notify us before their sixth payment that they do not want their membership to renew after the minimum period may contact us by email.
Early termination requests will be considered in accordance with the membership contract and applicable consumer protection law.
Nothing in this section restricts statutory cancellation rights or other legal remedies.
8. Trials and Promotional Offers
We may occasionally offer introductory prices, discounted memberships, Black Friday promotions or other special offers.
Each offer will specify the relevant introductory price, promotional duration, subsequent subscription price and minimum membership commitment.
Unless otherwise stated, promotional discounts apply only to the periods specified in the offer.
After the promotional period, the subscription automatically continues at the standard monthly rate disclosed before purchase.
Promotional offers do not remove statutory cancellation or refund rights.
Any additional promotional conditions will be made available before purchase.
9. Cooling-Off Rights and Refunds
Customers retain all cancellation and refund rights provided by applicable consumer protection law.
The applicable rights may depend on whether the purchase involves digital content, an ongoing service or a combination of these.
Where required by law, we will request appropriate consent and acknowledgement before supplying digital content during a statutory cooling-off period.
Accessing training content does not automatically remove statutory cancellation rights in circumstances where the legal requirements for doing so have not been satisfied.
Refund requests will be assessed in accordance with applicable consumer law and the individual circumstances of the purchase.
After the applicable cooling-off period or other legal cancellation right has expired, cancellation of an ongoing membership does not ordinarily entitle the member to a refund for services already properly supplied.
Nothing in these terms excludes refunds or remedies required by law, including where services or digital content are not supplied as required.
For refund enquiries, contact intoshapeagility@gmail.com.
10. Missed Payments and Paused Memberships
If a scheduled membership payment fails, we may attempt to collect the outstanding payment again and contact the member to resolve the issue.
Membership access may be temporarily paused or restricted while payment remains overdue.
Where an outstanding payment is resolved, membership access may be restored according to the membership arrangements.
Outstanding payments and any suspension or termination will be handled in accordance with applicable consumer law and the contract.
11. Standard Membership Feedback
Standard Membership includes one feedback opportunity per week, subject to the arrangements described on our website.
Feedback must be submitted through the designated system or communication method.
Feedback opportunities cannot normally be accumulated or carried forward unless expressly agreed.
Feedback is intended to provide constructive training guidance and does not guarantee specific training or competition results.
12. Premium Membership and Personalised Coaching
Premium Membership includes additional personalised coaching for one nominated dog per membership.
Premium members may submit training videos for priority feedback during two designated weekly submission windows:
- Monday morning
- Thursday morning
These are the two regular Premium feedback opportunities each week.
Missed feedback opportunities cannot normally be carried forward or accumulated.
Premium Membership also includes, according to the purchased plan:
- A one-hour individual online coaching session every four months.
- A training or competition assessment every four months.
- A personalised training plan.
- Discounts on eligible specialised courses.
Premium coaching and detailed video assessments focus on one nominated dog per membership.
Occasional general training questions about another dog may be considered at our discretion but are not included as a separate coaching entitlement.
We may occasionally adjust feedback schedules because of competitions, travel, illness or other reasonable operational circumstances.
We will provide appropriate notice where practicable and handle any material failure to provide contracted services in accordance with applicable consumer rights.
13. Multi-Person Memberships
Into Shape Agility offers selected group membership plans for multiple users.
One designated account holder is responsible for purchasing and managing the group subscription.
The account holder may add authorised members up to the maximum number included in the purchased plan.
Each authorised member may access the benefits included in their membership.
Group memberships must not be shared with individuals outside the authorised number of users.
The main account holder is responsible for the subscription payments and account administration.
Minimum commitments and cancellation terms apply as disclosed during the group membership purchase.
14. Training Content and Downloads
All training videos, written resources, diagrams, photographs, course materials and other content are owned by or licensed to Into Shape Agility Ltd.
Membership provides a limited, personal, non-transferable right to access the content included in the purchased plan.
Members may watch training videos through our website while they have the required access.
Training videos must not be downloaded, screen-recorded, copied, redistributed, resold or shared without written permission.
Resources specifically made available as downloads may be downloaded for personal training use only.
Content must not be redistributed, published or used commercially without permission.
15. Community Forums and Member Content
Members may participate in forums and other community features made available through their membership.
Members must communicate respectfully and must not upload abusive, unlawful, misleading or infringing content.
Members retain ownership of their own uploaded videos, photographs and other original materials.
By submitting content for feedback or discussion, members give Into Shape Agility permission to use that content to provide the requested service, including displaying it to those who have access to the relevant discussion or coaching area.
We will seek appropriate separate permission before using identifiable member-submitted content in public marketing or advertising.
We reserve the right to moderate or remove inappropriate content.
16. Training Safety and Animal Welfare
Dog agility involves physical activity and carries risks to both dogs and handlers.
Members are responsible for selecting exercises appropriate for their dog’s age, physical development, fitness, health and experience.
Members should use suitable equipment, appropriate surfaces and safe training practices.
If a dog is injured, unwell or undergoing rehabilitation, members should seek appropriate veterinary or rehabilitation advice before attempting exercises.
Our online training services are educational and do not replace individual veterinary assessment or treatment.
Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence.
17. Training Camps, Events and Specialist Courses
Training camps, workshops, specialist courses and other events may have additional booking conditions.
These may cover eligibility, places, payment deadlines, cancellations, transfers, refunds and venue requirements.
Any additional conditions will be made available before booking and will apply alongside these Terms & Conditions.
Where there is a conflict, specific event conditions will apply to that booking, subject always to applicable consumer rights.
18. Changes to Memberships, Prices and Services
We may update training content, improve website functionality and make reasonable changes to our services.
Where we propose a material change to an existing membership, including a price increase or substantial reduction in benefits, we will provide appropriate advance notice and explain any applicable rights to cancel.
Changes will not automatically override the terms of an existing minimum commitment or remove statutory consumer rights.
19. Website Availability
We aim to keep our website and training content available and functioning reliably.
Occasional maintenance, technical problems or service interruptions may occur.
We will take reasonable steps to restore affected services.
Where a significant failure prevents us from providing services as required, members retain any remedies available under consumer law.
20. Suspension and Termination
We may suspend or terminate access where reasonably necessary, including for serious breaches of these terms, unlawful activity, misuse of accounts or unresolved payment failures.
Where appropriate, we will provide notice and an opportunity to resolve the issue.
Immediate restrictions may be necessary in cases involving security, abuse or serious misconduct.
Any refund or other remedy following suspension or termination will be determined in accordance with applicable law and the circumstances.
21. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable data protection law.
Our Privacy Policy explains how we use customer information, manage cookies and work with third-party services.
Privacy Policy:
https://intoshapeagility.com/privacy-policy/
22. Liability and Consumer Rights
We provide our services with reasonable care and skill.
Nothing in these terms limits or excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, except where the law provides otherwise.
23. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our services, business practices or applicable law.
The latest version will be published on our website with the relevant update date.
Where changes materially affect existing customers, we will provide appropriate notice and will not remove contractual or statutory rights without a lawful basis.
24. Governing Law
These terms are governed by the laws of England and Wales.
Customers retain any mandatory rights and protections applicable in the country where they live, including applicable rights concerning where legal proceedings may be brought.
25. Contact Us
If you have any questions regarding memberships, payments, cancellations or these Terms & Conditions, please contact:
Into Shape Agility Ltd
Email: intoshapeagility@gmail.com
Website: https://www.intoshapeagility.com